viernes, 12 de noviembre de 2010

Twitter, la nueva arma social para las empresas de Fortune 500

Según un informe presentado por el Center for Marketing Research de la Universidad de Massachusetts, las grandes empresas que forman parten de la lista "Fortune 500" son mucho más sociales gracias al incremento de participación en las conversaciones de Twitter.


Tres de cada cinco compañías dispone de una cuenta activa en Twitter, un dato que en 2009 no superaba el 35%. De esas empresas un tercio mantienen una conversación activa con sus consumidores a través de DM o retweets con el objetivo de llegar a los 26 millones de adultos norteamericanos que utilizan Twitter mensualmente.


Las empresas más activas de Fortune 500 en Twitter son las del sector del comercio minorista especializado, la categoría que integra alimentación, medicamentos y productos de consumo y el área de seguros. Estos tres sectores son también los más activos en Facebook. Sin embargo, así como el uso de Twitter se ha incrementado, sus posiciones en el ranking de Fortune 500 ha disminuido en un 25% para un 40% de las empresas y, las situadas en mitad de la lista, han logrado tener un mayor número de seguidores en Twitter.


Sobre el uso del resto de las herramientas sociales, el 22% de las empresas de Fortune 500 disponen de un blog corporativo que han actualizado en los últimos 12 meses. El 90% de las compañías reciben comentarios, dispone de RSS y tienen suscripciones a sus newsletters. Por último, el informe muestra que el 91% de las empresas utilizan, al menos, una herramienta social y el 44% de aquellas que no tienen un blog corporativo tiene previsto crear uno

Fuente: Puromarketing.com

jueves, 11 de noviembre de 2010

How hotels are using Facebook

Much like Twitter, Facebook should be considered as an extension to your existing customer service and communication functions rather than an outright sales channel. That being said, many hotels are using it as just that. Here is a new whitepaper on how hotel brands are using Facebook.

One of the major challenges of engaging in social media is the significant time investment required. It is not enough to create a profile and expect users to stumble across it – hotels need to be proactive and engage with consumers. Some hotels do just this with a combination of announcing news while also chatting with potential and past guests. Other hotels use Facebook as a broadcast only platform whilst some just create a profile and abandon it. Only those who engage and use it as an extension of their customer service department can reap any benefit.

Most social media platforms can only be used for marketing through engagement. Creating then abandoning social media profiles can reflect badly on a brand and will not be as effective at communicating to customers with. Engagement needn’t take a tremendous amount of time.

If you are undecided about whether to engage in Facebook then ask yourself if your core audience are already interacting on this space. If they are, then there is a good reason to engage with them and use Facebook to push brand awareness, solve customer service issues and promote special offers or late availability issues.

Fuente :Hotelmarketing.com

miércoles, 10 de noviembre de 2010

TripAdvisor unveils 2011 travel trends forecast

Americans appear eager to pack their bags in the coming year, as 36 percent plan to spend more on leisure travel in 2011 than this year, while 42 percent expect to spend the same amount. Ninety percent plan to take two or more leisure trips next year - a slight increase on the 89 percent who said they have done so in 2010. TripAdvisor announced the results of its annual travel trends survey of more than 3,000 U.S. travelers. Americans appear eager to pack their bags in the coming year, as 36 percent plan to spend more on leisure travel in 2011 than this year, while 42 percent expect to spend the same amount. Ninety percent plan to take two or more leisure trips next year—a slight increase on the 89 percent who said they have done so in 2010.

While travelers named an increase in online travel deals as the best travel development of 2010 (39 percent), rising airfares (40 percent) and bedbugs (20 percent) are the top two travel concerns for 2011.

On the Road Again: Travelers Globetrotting in 2011

- 69 percent of travelers plan to take international trips next year, and of that group, 52 percent will travel to Europe, 13 percent will visit Asia and 12 percent will journey to South America.
- The top three international destinations U.S. travelers plan to visit in 2011 are Paris, London and Rome.
- 75 percent of respondents plan to visit a U.S. city next year, with Las Vegas, New York City and San Francisco the most popular choices.
- Vacation rentals will be a popular lodging choice in 2011, with 47 percent considering a stay in a vacation rental home – a significant increase compared to 39 percent one year ago.

Best and Worst in Travel for 2010 and the Past Decade

Best Travel Development of 2010:

- More online travel deals – 39%
- Cheaper hotel rates – 22%
- More in-flight Wi-Fi Internet access on planes – 12%

Worst Travel Development of 2010:

- Carry-on baggage fees – 69%
- New hotel fees – 10%
- TSA full body scanners – 10%

Best Travel Development of the Past Decade:

- Online check-in – 26%
- Candid traveler reviews – 16%
- Increased options for online travel bookings – 16%

Worst Travel Development of the Past Decade:

- More airline fees – 45%
- Carry on restrictions for liquids, gels and aerosols – 19%
- Longer security lines – 9%

Up in the Air

- Despite being fed up with airline fees, 24 percent of travelers plan to fly more next year, while 60 percent will fly the same amount.
- Shelling-out for in-flight extras is becoming second nature to travelers, with 77 percent expecting to do so in 2011 – up from 72 percent one year ago.
- In-flight manners leave much to be desired, with the top flyer faux pas revealed to be people kicking the seat back (28 percent). Rude seat recliners (20 percent) and passengers sneezing or coughing without covering their mouths (18 percent) further aggravate travelers.
- 27 percent would pay to sit in a child-free section of an airplane, while 19 percent would pay to sit in a quiet section, should such an option ever exist.
- 65 percent think passengers of size should be required to pay for an extra seat on an airline when necessary.

Popular Pursuits and Eco-Traveling in 2011

Top Five Vacation Activities for Next Year:

- Visiting an historic site – 85%
- Visiting a museum – 73%
- Visiting a national park – 46%
- Attending a festival – 43%
- Hiking – 42%

- Further popular pursuits among travelers for the year ahead include water activities (38 percent), visiting a spa (33 percent) and gambling (29 percent).
- When asked what travel activities they might try for the first time in 2011, 11 percent chose a cruise, while 11 percent are also considering taking an educational course on vacation.
- 47 percent will take eco-friendly factors in to consideration, such as their carbon footprint or “green” hotel policies, when making travel plans in 2011.
- 20 percent expect to be more environmentally conscious in their travel decision and choices next year.

Increase in Connectivity Leads to “Fake-ations”

- Technological advances in 2010 have led to 59 percent of travelers in employment being more connected to work than ever on leisure trips this year.
- 69 percent connect with work while on leisure trips, while 16 percent confess that work always or often impacts their vacations.
- 62 percent check their work e-mail on leisure trips, while 13 percent call the office to check-in.
- Eight percent admit to considering the remoteness of their destination, specifically to avoid connecting with work.
- 90 percent of travelers also connect with home on their leisure travels – but just 26 percent send postcards, instead favoring modern-day technology, including e-mail (74 percent), text messages (40 percent) and social networking sites (28 percent).

Hotel Highs and Lodging Lows

According to the survey, the top three hotel brands that travelers are loyal to are:

- Marriott – 24%
- Hilton – 18%
- Hampton Inn – 7%

- When it comes to booking hotels, travelers are significantly less brand loyal than one year ago, with 39 percent of travelers now faithful to one name – a significant drop from 59 percent in 2010.
- 96 percent believe that U.S. hotels offer room for improvement in 2011, with higher standards of cleanliness topping travelers’ wish-lists (22 percent).
- Of those who have stayed in international hotels, 90 percent believe these could be bettered next year, with wider availability of free internet access the most-wanted enhancement (20 percent).

Americans Deemed Friendliest and Most Annoying Travelers

For the second consecutive year, Americans are voted both the friendliest travelers – and also the most irritating.

Friendliest Travelers, According to the Survey

- Americans
- Australians
- Canadians

Most Annoying Travelers, According to the Survey

- Americans
- French
- Japanese

“With over a third of travelers revealing that they start planning their vacations more than six months before a trip, many Americans are already eagerly anticipating some terrific travel adventures for 2011,” said Karen Drake, senior director of communications for TripAdvisor. “Online travel deals, named as the greatest travel development of 2010, will continue to offer aspiring vacationers fantastic opportunities next year – whether they’re planning a nearby weekend getaway, or the dream trip of a lifetime.”

Fuente: Hotelmarketing.com

El mercado de la publicidad online en China se duplicará en 2013

La economía china, al contrario de lo que pasa en el resto del mundo, está en plena efervescencia y su mercado de consumo es el segundo a nivel mundial, un dato que hace que, desde economistas, jefes de producto y departamentos de marketing, quieran meter la cabeza en este mercado.


Según eMarketer el gasto estimado en publicidad online en China será de 3,7 mil millones de dólares durante este año, lo que supone un incremento del 37% respecto al año anterior. Este fuerte crecimiento continuará hasta 2014, fecha en la que se alcanzará la cifra de 9,5 mil millones de dólares, más del doble de lo que se gastará en publicidad online este año.


Según Mike Froggatt, analista de eMarketer “los gastos en publicidad online superarán a los de cualquier otro medio o soporte ya que el público objetivo, los usuarios de internet, de las empresas nacionales e internacionales es mayor que la población total de Estados Unidos. La publicidad online más en boga actualmente son los banners y los contenidos multimedia pero el mercado de las búsquedas patrocinadas está aumentando cada vez más rápido”.


eMarketer estima que el mercado chino ha invertido en banners 1,78 mil millones de dólares comparado con los 1,44 mil millones de búsquedas patrocinadas y los 480 millones de dólares gastados en el resto de formatos de publicidad online. La previsión para 2014 es que estas cifras casi sean parejas, 4,28 mil millones dedicados a los banners y 4,23 mil millones de dólares a las búsquedas.


El incremento no sólo se verá únicamente en la inversión en publicidad online sino también en televisión, cine, radio… alcanzando los 60 mil millones de dólares en 2014 frente a los 33,64 mil millones de este año.


Fuente: Puromarketing.com

lunes, 16 de agosto de 2010

Social sites get people talking, but marketers must earn trust

According to new social media market research, brands need to place a greater focus on non-advertising marketing activities, engaging on the social media user’s terms.

All those conversations, whether in person, via email, on the phone or elsewhere on the web, however, don’t make social site visitors loyal—internet users expressed the least loyalty for such properties, compared with portals or OPA member sites. They were also most likely to say social sites were not a very good fit for their information and entertainment needs.

The OPA’s findings are in line with the annual customer satisfaction report from ForeSee Results that found Facebook among the most disliked sites on the web after its many disagreements with its own user community and several privacy debacles.

Fuente: e-marketer.com

jueves, 12 de agosto de 2010

Turismo aumenta en Latinoamérica

Más de 800 mil turistas recibió Buenos Aires, Argentina, en julio de 2010 durante las vacaciones que invierno, de acuerdo con las cifras planteadas por el ente de Turismo de la localidad.

La mayor ocupación la obtuvieron los establecimiento de cuatro estrellas con máximos hasta del 80%, y los de 3, 4 y 5 estrellas obtuvieron índice promedio de 71%. La mayoría de los visitantes fueron de Brasil, los cuales gastaron en promedio US$140 al día, un 40% más que los turistas de otros países, quienes gastan US$98 dólares por día.

El ingreso total de julio en Buenos Aires, por concepto de turismo, fue de US$430 millones. Los principales países emisores de turistas para Argentina fueron Chile, Uruguay, Colombia y México.

En Brasil, por su parte, en el primer semestre del año los ingresos por turismo extranjero alcanzaron los US$2.940 millones, con un crecimiento interanual de 14.5%, según informó el Instituto Brasileño de Turismo (Embratur). El organismo espera que para finales del año la cifra se acerque a los US$6.000 millones. Las divisas por turistas extranjeros alcanzaron en junio un crecimiento interanual de 3.3% para un monto de US$416 millones.

Fuente: Gerencia de Viajes

martes, 3 de agosto de 2010

Top 10 Strategies to Promote Hotels on Social Media Channels

Create

1.
Create and Upload Custom Facebook pages - Facebook allows the hotel to customise the tabs to tailor it to your specific hotel or business. Some best practices to follow while creating Facebook page are:
a. Integrate Reservation widgets
b. Have event pages
c. Create custom tabs to highlight hotel specific items such as meetings and conferences, things to do, etc.
d. Sample Facebook Pages for a hotel
http://www.facebook.com/pages/Red-Lion-Hotel-Denver-Southeast/167741797528


2. Create/ Promote Destination Blogs showcasing local events, news, and specials. Information posted on the blog gets index right away.
a. Example of Destination Blog - http://blog.aquaresorts.com/
b. Example of destination blog – http://blog.rivernorthhotel.com/

3. Search Optimised video
a. Create and promote a search optimised video about your destination, local attractions and upload them on Video Search engines such as Youtube. Youtube is the fourth largest search engine and drives significant traffic.
b. Example of search optimized video - http://www.youtube.com/watch?v=HraOIiqdIn4/

4. Photo Sharing
a. Create a channel or an account on photo sharing sites such as Flickr, Picassa and post hotel and destination photos on the sites. Tag the pictures with relevant keyword phrases. Pictures about the destination that convey information to potential viewers are more likely to produce better results
b. Example: http://www.flickr.com/photos/8209088@N07/

5. Twitter
a. Create Custom Twitter Profiles with hotel phone number in the background
b. Example: http://twitter.com/vallartagv

Manage and Promote

6. Integrating and Cross-Linking Channels
Once your channels are set up, it is crucial to integrate and cross network all your channels. Make sure that the social media icons are displayed clearly on your website so that consumers can get to those channels. Cross-link Flickr, Twitter and YouTube to your Facebook account. Integrating and Cross-linking the channels will help you in optimisation, keeping it fresh as well as in expanding your network. Bring live feeds from your social media channels into your website. Example: http://www.nickhotel.com/html/social-media.asp



Integrate live feeds from social media channels on your website

7. Grow Fan-base
a. Facebook – Be My Friend - Become friends with organisation which are most important for your business
b. Promote Facebook Profile Page - Upload email list of your customers, business associates and ask them to become friends with you on Facebook
c. Convert your friends on Facebook by offering time sensitive specials
d. Network with local organizations and grow fan base
e. Twitter Follow - Stay connected and current by finding out relevant businesses in your area and following them

8. Press Releases and Articles - Using online news channels such as Business Wire and PR Web to release Articles and news information enhances search engine optimisation and web.

Monitor

9. Create Social Media Reviews Platform on your website to encourage users to upload viral content on your website. Example: http://www.nickhotel.com/guestreviews/orlando-hotel-guest-reviews.aspx




Encourage users to post viral user generated content on your website

10. Monitor Social Media Channels and Review Site

We recommend hotels should actively monitor social media channels and review sites. The success of social media efforts can be measured in many different ways:
a. Awareness
- Number of friends & followers
- Social media mentions
- New relevant links
b. Conversion

- Track through promo codes
- Google Analytics
c. Relationships
- How much interaction
- Who is initiating
d. Engagement

- Unique visitors
- Time on site
- Frequency of visit


There are many options available for hoteliers to monitor the social media activity.
a. Analytics –hotels can integrate Google Analytics code on Facebook pages, blog pages and track the activity on these channels. In addition, Youtube, Flickr, provide reporting tools that can help you gauge activity on those channels.
b. Using sophisticated social media and reputation management software such as eBuzz Connect. These tools tell you what people are saying about your property on different channels, video views, photo views, etc., and can benchmark your performance month-over-month to determine whether the social media strategies are effective. These tools also help in proactively respond to negative /positive reviews and minimize the risk of not knowing what people are saying about your hotel online. Here is a screen shot of one such tool from Milestone Internet Marketing, Inc. http://www.milestoneinternet.com/html/online-social-media-management-system-for-hotels.asp


eBuzz Connect Social Media and Review Monitoring Tool

Summary

Social Media is an integral part of the real-time search algorithm. Social media creates real connection between companies and customers, and that connection equals purchase intent. Ongoing connection and relationship with your customers will eventually turn them into a volunteer marketing army. Make sure that social media is an integral part of your overall marketing plan. If you are limited on budget and resources, still keep monitoring the social media domain and do the best you can. Hoteliers who want to be ahead of the curve, should invest today in the media that is fast emerging as the future of internet marketing.

Fuente: hotel-online.com